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I have a netgear router R6350, I had to get to handle my high speed internet. I did a filmware update, and it shut me down, nothing worked, no internet, no wi-fi. I had to find the old router to get back on-line. what gives, anyone have these? I tried to get on-line support, but nothing, its only 4 months old, and there update killed it. I will never buy a netgear ever again. I will go to spectrum and get there's and pay the 5 bucks a month. I even did a master reset on the unit, and still nothing. just a blinking green power light after all things I tried.

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Can you get into the unit ? After a firmware update you may need to change the configuration back to the way you need to have it. Just a thought....

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Apparently this is a known problem using a phone or something to update the firmware.  Check this article if you  have a PC handy

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFT

and

https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client

 

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thanks for the help, I did end up getting a router from spectrum, 5 bucks a month, but at least they will replace it if it goes bad, or any updates. I also decided to get home phone, much better than what I had.

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