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I think there may have been some "shaking-up" at Mahkwa Lodge.

Ever since Roger stepped down a few years ago, the place has been taking a nosedive in quality and service. This year was seriously their last chance before our large party began looking for alternatives.

Well I'm happy to report that things at Mahkwa seem to be looking up. It was quite obvious to our party of 13 that there was a notable uptick in service in every aspect this year. We couldn't help but notice that it seemed like someone is finally being held accountable for customer service after a few years of declining.

The meals were more prompt and efficient. The dockhand was actually jogging back and forth from pumping gas to getting receipts. He came over when we were almost done cleaning fish and offered to spray down and clean the cutting table for us. Room cleaners were conscientious. A few minor problems were addressed immediately. We noticed new docks across the bay in the housekeeping cabins. Sprucing-up around the grounds and buildings. Wi-Fi actually worked everywhere on the grounds. If you've been there in the past few years, you know all of these aspects have been suffering from a general lack of interest on the part of the employees.

I couldn't be more pleased to announce that at least for now, it seems like someone is taking charge and taking pride in good customer service at Mahkwa Lodge. It's still fish-camp, not a hotel. Cabins are rustic - nothing special. We're not there for luxury accommodations - just excellent fishing, a place to stay, a acceptable customer service. We will be returning next year, and hope to see the trend continue. They have a beautiful setting, perfect fishing, and a wonderful opportunity to build the reputation and revenue for the tribe, if they'd only continue to do a few things consistently right.

 

 

 

 

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