Frabill Customer Support

[RiverChuckNorris]

Wanted to pass along "kudos!" for Frabill (aka Plano Molding) customer support on a job well done.

On a very cold trip up north this year, I managed to crack two of my plastic windows in my Predator shack, have my new in-line real break and get a tear in my pants. Sure it was -20 that evening, but I was still upset.

Needless to say, I called Frabill and they said to mail the items back to them and they'd replace things free of charge. I ended up just getting the tear sewn up as I needed the pants but true to their word, I just received a new real and 4 new windows (velcro in/out)!

If I want new pants, they suggested I mail in my entire suit (jacket and pants) next October and they'll send me a new one!

Having a manufacturer stand behind their products 100% seems to be the exception nowadays, not the norm, so just wanted to publicly say "thanks!"

[DTro]

Frabill has been nothing short of awesome when I have had to work with them.   As with most companies I believe they do get several of their products via the Orient, so they do run into the same issues, but from what I’ve experienced, they work to alleviate the root cause rather than just replacing with another bad one.   I was very surprised when Frabill responded positively to a cold call I made requesting prize donations for a catfish contest.   I’m very impressed with Frabill/Plano

[Mid-Lake Rock]

I was talking with a friend that works with charity fishing events and youth fishing events. My friend stated that Frabill has been very generous and is a great partner.

I've never had a problem with a Frabill product, but it is good to know the customer service is proactive.

[RoldGold]

I also had a great experience when a seat broke for my Frabill Trekker DLX. Just had to send in pics of they broken seat, and they sent me out a new one.

[harvey lee]

KUDO's to Frabil, nowadays not every company gives the support they should or one would hope to get if a issue arises.

[gonehunting]

Another thumbs up for Frabill customer support(aka Plano). Last year I purchased a Frabill FXE Snosuit in February for ice fishing. In March of 2013 I went to Lake Winnipeg and the bottom of the zipper let loose/came apart. Upon returning from my trip I called the old Frabill company to request a warranty and they basically said sorry, we are being bought out and we can't help you. A $300 coat and a bad zipper in one month. After reading this post two weeks ago I decided to contact the new Plano Frabill and see what they would do for me. Last week Brad Green from customer support asked me to email a couple photos. The next day he requested that I mail the coat to him. I was responsible for shipping which was fine. Today on my doorstep was a brand new Frabill FXE jacket. A new company backing up what the old one didn't. Amazing customer service. Thanks Frabill(Plano)!!!