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thumbs up for Frabill customer service


traveler

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Just to update,thanks to fishhawk09 and Michal at Frabill customer service, I have new rounded drag knobs for my ice reels. We don't know about the emails, but Michel sent me new knobs and a hat by US Mail. Maybe a border thing, but they got hung up somewhere for 3 weeks. Michal followed up by phone a few times and sent more knobs and another hat by UPS. Wouldn't you know it, but both shipments showed up the same day.(with 2 days left in walleye season LOL)

They obviously want to look after their customers.

Thanks again Jerry and Michal!

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I have experienced that same high level of customer service and support from Frabill. I have had problems with two of my large live bait bucket covers, the air pump goes out. Frabill has replaced both at no charge, no questions, great service!!!!

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Just to update,thanks to fishhawk09 and Michal at Frabill customer service, I have new rounded drag knobs for my ice reels. We don't know about the emails, but Michel sent me new knobs and a hat by US Mail. Maybe a border thing, but they got hung up somewhere for 3 weeks. Michal followed up by phone a few times and sent more knobs and another hat by UPS. Wouldn't you know it, but both shipments showed up the same day.(with 2 days left in walleye season LOL)

They obviously want to look after their customers.

Thanks again Jerry and Michal!

Common border mail deal...expect some delays. wink

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