Done with Dewalt

[Trollin226]

For Christmas last year I received a new 18v nano battery as a gift. A few days ago the battery stopped working and will not take a charge. Knowing that you do need a receipt for the warranty I figured I would give the service center in EP a call and see if they could do anything for me. Maybe I was wrong to think it but I was hopeful that a huge company would stand by their product. I was told that without a receipt and warranty registration their is nothing they will do. End of story I am done with Dewalt, I just figured I would pass this along...

[Steve Foss]

You gave up very easily.

E-mail DeWalt through their Web site contact info and explain the problem. We've had tools that were both in and out of warranty go bad before, and even though the local dealers in some cases wouldn't stand by the product, the manufacturer did. No matter how good a manufacturer is, some small percentage of their products will fail.

Latest case in point is a 1-week-old heavy duty Fiskars garden trowel. Snapped right off when my wife was digging weeds. Local greenhouse didn't want to swap, so we got ahold of Fiskars. New one coming in the mail.

It's worth a try. In these cases we communicate our dissatisfaction but are polite. It was actually my wife who taught me about this. She's great at getting satisfaction (gift certificate, refund, free replacement product) when something doesn't perform well. I'm the one who is likely to shrug it off and dump it in the trash and move on -- she's the bulldog.

[Trollin226]

Steve,

Thanks for the advice. I posted that right after I delt with the service center. I'll shot them an email through their websight and see what happens...

[Steve Foss]

No prob, buddy. Sometimes it works, sometimes it doesn't, but for an $80 part that should last for several years, IMO it's worth trying. Good luck, and let us know how it turns out.

[mn_bowhunter]

If it's one of the compact Li-Ion batteries this seems to be a common problem. They seemed to have some issues when released. I agree with calling dewalt, they should take care of you. Make sure you treat them with respect don't be a dik and you should be ok.

[Trollin226]

I retract my previous coments about Dewalt. I took a chance and stopped into the local service center and they were great about helping me out. I should be getting a new battery via ups sometime next week. Thanks for the advice Steve...

[Steve Foss]

Glad to see it worked out for you!

[David Kasten]

those lithium batterys arent as good anyway in my opinion... i dont like that instaed of slowing dieing when the battery looses its charge it just stops.