Markam Fire, We must have rented from the same person. My sons first fishing experience in a rental, along with my brother and I. We had the same problems you described only or house didn't have a cook stove in it. The attendant said he had told me about that over the phone. He never told me that. He also said he told me to bring a extra heater and battery for the fish house. NOT!!! The house had I chair with a seat that came off, no table or shelf. One bunk had a cushion that went about 3/4 length of the bunk. The other two bunks had a thin piece of foam or carpet padding and had carpet stapled over it. Was like sleeping on a piece of concrete. No ladder to get to the top bunk. Had to boost my son up every time he wanted to get up there. Had to put a sleeping bag in the top bunk corner to keep thew wind out. The heater worked fine until the temp really started dropping. Then we turned it up all the way and it still would not get it warm in there. I wasn't going to take a chance with my son along so we packed up and headed out Sat about 4:30 pm. Couldn't see much with the wind blowing but we made it off the lake and back home where we were warm and safe. I would like to get a refund but what are you going to do? He didn't seem to care much. He just said other people seemed to like the rental house. I don't have time for someone who treats his customers like that and I will be sure to tell all never to go there.