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Hafnutz

Marcum customer service

14 posts in this topic

I had a question about charging the battery on my Marcum VX-1 that I just bought. I sent an e-mail to the Marcum Customer Service dept. Within 5 minutes I had an answer. It's Sunday night at almost 10:00 P.M. Now that's what I call service!!!

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I agree I sent a message about my new LX-5 around 3:00 PM today. (Sunday) and had an answer back in a few minutes also...

Awsome!!!

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Nice to hear that cust service is still great since being purchased by Nature Vision.

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Nothing really changed with the customer service end of it. Same guys that have been with Marcum since the start are the ones you talk to.

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was leaving for LOW on friday so i thought i'd charge my marcum thursday night but come to find out it wasnt taking a charge. knew it wasnt the battery because it was brand new. called them late thursday night left message and i got a call 11am friday. told me to do a home test and found out it was my transformer plug (part that plugs into wall) was shot. gave my addy and said it'll be there next week. i just used buddies vex charger while at LOW. yeah, i got some [PoorWordUsage] about that.(the old chevy VS ford deal)

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I had the same experience. My ducer had gone bad. I sent an e-mail to Marcum and got a quick response back. I called and spoke to Mr. Jon Marshall and within just a few days the ducer arrived. There was a typo in the packing list and I sent Jon another e-mail and he answered my question with in minutes. Top notch customer service in my opinion.

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Marcum has always been very good to me as well. I wanted a extra charger and they had one to me in 2 days.

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As Northlander stated, MarCum has great customer service and Jon marshall is very good to work with.

The service is just as good with Nature Vision as it was with MarCum before the change.

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All I can say about Marcum Customer Service is nothing grin!

I have never needed to contact them for anything. My LX-5 still runs and operates like the day I bought it when new.

It is nice knowing if I have an issue, that they are top notch.

I have a feeling if I do have to contact them someday, it will be because of my own self doing, not the product grinwink.

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I also was in the market for some answers to the questions I had and I got a response in a little over a hour,

Great customer service!

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Like many of you have said, Jon takes complete pride in his work and the products he techs. I can assure you he will answer all questions asked. Like Harvey Lee stated, the service hasn't changed a bit since Nature Vision aquired Marcum. It is good to know the quality of service we have come to love was noted and continued. Jon Marshall, you do a great job and you should be commended.

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