Guests - If You want access to member only forums on HSO. You will gain access only when you sign-in or Sign-Up on HotSpotOutdoors.

It's easy - LOOK UPPER right menu.

Sign in to follow this  
Followers 0
buzzsaw

Canon pro services

10 posts in this topic

Hey Steve, I just saw this on another forum... have you seen it? I wonder how this will effect current members

Canon U.S.A. has announced that it will be instituting a new Canon Professional Services (CPS) program beginning in the first quarter of 2009. The new CPS program, which will require all existing members to reapply, will offer three levels of membership - Silver, Gold and Platinum - to qualifying members, with each level receiving better and more extensive service benefits. The new CPS program is designed to provide the appropriate level of service for each professional demographic and support members with faster service, loan equipment, and a range of other benefits to be announced in the coming months.

CPS Silver level membership will be offered free-of-charge to qualifying photographers. This level of membership includes a welcome kit, access to the CPS phone hotline and a 20 percent discount on repairs.i

For professional photographers requiring a higher level of Canon support, CPS Gold level membership additionally includes access to loan equipment for a two-week trial period and an expedited three-day turnaround on service items.ii Along with a 30 percent service discount, CPS Gold level membership includes two free Check & Clean vouchers and will have an annual fee of $100*.

The CPS Platinum membership level will include priority access to loan equipment for two-week trial periods, 60 percent discount on repairsiii, expedited two-day turnaround on equipment service and backup equipment loans if service is longer than two days.iv CPS Platinum level membership will have an annual fee of $500*.

Share this post


Link to post
Share on other sites

I just got this as well. Looks like they're changing the way they take care of their people. Probably not surprising where costs for everything keep rising. We'll see how it flies.

Share this post


Link to post
Share on other sites

Yeah, I just got it as well.

Aside from rush service, the only aspect of CPS I regularly use is the free gear loans. And of course CPS membership has been free to this point.

CPS was one of the great things about Canon vs other brands, the fact that they'd made a commitment to take care of their pros at no cost to the pros.

Now I gotta come up with another $100 annually in order to maintain that level of service. Sure, no problem. I'll just sell a kidney to keep up with all these rising costs. It's not like $100 is a big price to pay for that gold level of service and features, not at all. Just gotta dig it out of an already thin wallet. Or not.

Share this post


Link to post
Share on other sites

I participated in the CPS questionnaire almost a year ago which asked a lot about what you would be willing to pay for or not pay for. It was obvious at that time that they were headed to a fee based service based on the wording of the questions.

I guess I've used it primarally for fast repair service. The few times I've used the repair service has been excellent. I've had 5 days or less each time, mail on a Monday, on my doorstep repaired by Friday. I can't wait 3 or 4 weeks on repairs.

I will be shelling out for the $100 level because that is what will benifit me the most. Another cost to doing business in an already expensive market.

Share this post


Link to post
Share on other sites

I remember that questionnaire. I had the same thought at the time as you did, Dan. Sigh.

Share this post


Link to post
Share on other sites

Well for $100 I will essentially be getting what I've been getting for free. We were getting a 20% discount on service, now that will be 30%. My last repair this summer would have saved me $30 dollars. I've averaged at least one or two repairs per year so it won't end up costing me a whole lot more for a slightly better service.

If I had slightly higher repair costs per year I would pay the $500 no doubt about it. 60% discount on a blown shutter or another major repair wouldn't be as hard to stomach. Fortunately my equipment has held up well so I don't anticipate having to pony up a level.

I do have to pay for two memberships though so I am not getting off real cheap here!

Share this post


Link to post
Share on other sites

I do have to pay for two memberships though so I am not getting off real cheap here!

I'm missing something. Why do you have to pay for two CPS memberships? Do you have a split personality? smilesmilesmile

Share this post


Link to post
Share on other sites

A company can't have a single membership with multiple photographers, each photographer has to have their own membership unless they have changed that policy. I have two photographers....

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  
Followers 0



  • Posts

    • Nice!  Must have seemed forever waiting.
    • 6 months later and he is home
    • Three favorites at the moment.  By the time they upload, I may change my mind.
    • A few from Maplewood State Park on April 16th.  Non-professional, but they stood still long enough for me to get 'em.
    • You might be able to figure things out this week.  How big is your sump basket?  Is the  pump kicking in now?  Sit there for 15 minutes and count the number of times it cycles.  That should give you a decent idea on how much water is coming in.  Then figure out about how high the water has to go before it flows by gravity.  The spec for the pump will say something like that it can pump 2,000 gph at 10 feet of lift.  (the gph drops dramatically the higher it has to pump the water).  The answer to your specifics will give you an idea of how big of a pump you need.  If you match the size of the pump as close as possible to the amount of water your will face you can maximize the amount of time the battery backup will last.   Faced with this problem I took a standard boat sump pump and modified it so I could hook up a garden hose.  The I took an old shop extension cord and wired the pump so I could hook it up to a car in the garage.  So just prior to having Noah float by I could hook things up in the garage and be good to go for as long as I had gas in the car to pump up the battery.   Now that I am adult I bought a generator and wired the house to take care of things.
    • Inevitably at least twice each season I will leave the house, drive 45 minutes and walk some of my favorite grouse spots for hours and hours, seeing nothing.  Admitting defeat on that day, I will drive 45 minutes back home, only to find a covey of birds in the driveway...
    • Colonel E.H. Taylor Small Batch Maker's Maker's 46 Bulleit Glenmorangie Highland Single Malt   Copperwing Distillery in St. Louis Park has a nice smooth whiskey. Supposed to introduce a new bourbon in a couple weeks too.
    • Hey featherslayer, you gonna register that nice bird of yours pretty soon?
  • Our Sponsors