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upnorth

$15 per hr to flip burgers

147 posts in this topic

So they want to have it so the very entry level no high school grads start at $15 per hour at food service.  

What happens to jobs like these that are sub $15 per hours that actually have some required skills?

Entry level IT job

 

Quote

HELP DESK SUPPORT II

 
ID 
2016-10273
 
Job Locations 
US-MN-Pequot Lakes
 
Company 
TDS Telecom
 
 

More information about this job:

Overview:

If you love technology and talking to people then you are in the right place! As a Customer Repair Advisor you provide top-tier customer service and first level contact support for both residential and business customers. Bring your customer service, help desk, technical support or call center experience to TDS, where you are more than a resume!

 

We currently have multiple openings on our Customer Repair team! These positions will be located in our Pequot Lakes, MN office. The Customer Repair Advisor II position is a shift position within the Network Operations Team that provides 7/24/365 support of TDS customers. Specifically, this position will primarily support TDS commercial customers across all markets by providing assistance to those customers who have flagship, premium and legacy products. This individual is highly technical and is customer focused to deliver exceptional customer service to these customers:

  • Provide first contact support for small & large business voice, video, data and premium commercial  as well as residential product issues.
  • Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer reported issues.
  • Provide a higher level of service to commercial and platinum customers by engaging other departments on behalf of the customer to help resolve the customer’s trouble.
  • Assist customers with Internet configurations and settings.
  • Assist customers with product configurations and settings.
  • Answer calls in a call center environment, generating trouble tickets and updating tickets, as needed, until the issue is resolved.
  • Interface between customers and technicians by effectively gathering the required information from customers via scripts and troubleshooting experience and documenting them in a trouble ticket.
  • Diagnose, troubleshoot and resolve customer troubles in the most expeditious manner, thus achieving our service level requirements.
  • Engage in sales to meet the customer’s needs and exceed the targets set by management.
  • Maintain knowledge of relevant TDS product offerings and technology.

Multiple shifts available with starting pay at $14.50 per hour.

 
Responsibilities:
  • Respond, troubleshoot and if necessary generate a trouble ticket for residential, small and large business voice, data and premium product issues.  This may include the following tasks:
    • Using various programs but not limited to, ACD (Aspect Unified IP), UTS, MARTENS, DESI, INAT, Right Now, MetaSolv, Support Portal and Web-based access to switches.
    • Research, resolve, record and respond to customer-initiated requests for assistance which may include voice, dialup Internet, ICM, DSL, Business data, Remote PC, TDS TV products.
    • Educate customers in order to reduce repeat customer calls.
    • Defuse high tension situations by demonstrating empathy, proposing alternatives and negotiating credits when appropriate.  If necessary, escalate to the next level of support.
  • Provide account management activities per customer requests.
    • Create and make changes to customer accounts for dial-up, web hosting, ISDN services, DSL, Business data, TDS TV and Inside Wire Protection Plan.
  • Participate in project team initiatives and subject matter expert tasks.
    • Application testing.
    • Assist management with technical training.
    • Respond to customer inquiries via Right Now Web, email, chat, etc.
    • Knowledge Base and process document enhancement recommendations.
  • Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs.
  • Maintain knowledge of relevant TDS products and services.
  • Utilize sales techniques to ensure customers are matched up with relevant TDS products.
  • Contribute to overall process improvement by providing feedback to management on root cause analysis and recommended solutions.
 
Qualifications:

Required Qualifications

  • Associate Degree (or Higher) -OR- 2 years of professional work experience
  • 1 + years' of prior customer service experience
  • 1 + years' experience using a PC with various software packages
  • 1 + years' experience troubleshooting skills related to telephony or data products
  • Must follow the TDS attendance guidelines to meet our customers’ needs

Other Qualifications

  • Call Center or Help Desk experience
  • Understanding of the telecommunication industry
  • Understanding of telecommunication products and services
  • Problem solving skills (i.e. customer complaint handling, problem identification, escalations)
  • Experience with (but not limited to) ACD, trouble ticketing systems, billing systems, plant records or inventory systems as well as software skills in business applications, such as spreadsheets, database applications and word documents
  • Ability to adhere to schedule

Customer Focus

  • Illustrated diplomacy, tactfulness and empathy when dealing with customers
  • Exemplified ability to defuse escalations and high tension situations
  • Well developed ability to appease customers experiencing service outages and difficulties
  • Ability to listen actively and ask clarifying questions to seek understanding
  • Experience going above and beyond duty to delight customers
  • Must have a genuine drive for customer satisfaction and retention
  • Demonstrated sales experience

Decision making and Self-Management

  • Skills in troubleshooting, solving problems and root cause analysis
  • Excellent organizational and time management skills.  Capability to manage own workload while meeting team goals and business needs of the company.
  • Proven aptitude to work well in a team or independently with minimum supervision.
  • Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment 

Troubleshooting

  • Ability to troubleshoot complex problems, analyze possible root causes and educate customers to perform troubleshooting
  • Broad knowledge to assist customers with troubleshooting customer equipment (CPE, computers), inside wiring (IW) and using their products and services

Interpersonal and Communication Skills

  • Proven history of working with diverse groups of people to accomplish goals and objectives
  • Strong interpersonal, verbal and written communications skills
  • Ability and willingness to listen actively to questions and inquires from team members, help and train other team members
  • Maintain confidentiality

Attitude

  • Positive outlook in challenging situations
  • Ability to present concerns and feedback in a constructive way
  • Promote strong team morale and spirit
  • Help others adapt to change
  • Champion process improvement
  • Lead by example – Self motivated 

 

 

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Good point.  $15 an hour for completely unskilled labor is welfare!!!!!  There are people who have jobs that took training, skills, and devotion to their job for a few years that only get $15.00 an hour.  Too bad they are underpaid but that is the way it is.  To get paid $15 .00 for flipping burgers is crazy..

jerkbait, RebelSS, ANYFISH2 and 1 other like this

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Big question is what happens to them?  Just get sh!t on because of a vocal group?

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IT will also drive up the cost of everything. So now if unskilled labor is $15/hour then $25/hour skilled labor will need to jump to $35/hour and drive up all the other wages. $15/hour to flip burgers is nuts!!!!

LindellProStaf likes this

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Isn't it easier to automate their position and pay them so sit at home and do nothing?

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To me this is a starter job not a lifetime career.  It is a stepping stone to a better job after they learn some job skills.  A good place to learn responsibility.  Not a place to get top wages with no skills.

jerkbait likes this

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1 hour ago, upnorth said:

Big question is what happens to them?  Just get sh!t on because of a vocal group?

Why do they necessarily have to get dumped on? You don't think it's possible the employer will have to raise the starting pay or offer better benefits for the job you posted, since better paying alternatives are available? Or they could go make more money flipping burgers if they wanted.

I always thought the mantra was if you don't think you're getting paid enough, too bad, go learn a new skill and make yourself more valuable.

 

LindellProStaf likes this

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1 hour ago, Getanet said:

Why do they necessarily have to get dumped on? You don't think it's possible the employer will have to raise the starting pay or offer better benefits for the job you posted, since better paying alternatives are available? Or they could go make more money flipping burgers if they wanted.

I always thought the mantra was if you don't think you're getting paid enough, too bad, go learn a new skill and make yourself more valuable.

 

And it is, in a free market.  Govt forcing wages for some and not other is very, very far from a free market.  That is playing favorites.  This isn't even Socialism.  This is a convoluted attempt to buy votes.  

One of the real drawbacks here is why go to school when I can get a job at Mickey Ds.  Where is the incentive to get an education.

And if you look, the job I posted as a reference does require education and some skills. Nothing like a high school dropout with no experience, training or skills.

 

Moon Lake Refuge and jerkbait like this

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58 minutes ago, upnorth said:

And it is, in a free market.  Govt forcing wages for some and not other is very, very far from a free market.  That is playing favorites.  This isn't even Socialism.  This is a convoluted attempt to buy votes.  

 

Well, the minimum wage could be raised to $15 across the board and then you're some-but-not-others problem is solved. And the people working that $14.50 job would also get a bump. Seems like a lot of people would be happy. But I know you really just like to complain about the minimum wage, no matter what it is, so carry on.

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If he lazy, shiftless ones can screw off at a burger joint for $15 an hour, and scarf a free meal, they'll stay...just enough money to buy their  whatever-it-is they use to get buzzed, and cover the low income rent. NO, not ALL will stay...some will advance, move on up and out, and make something out of their lives. 

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29 minutes ago, Getanet said:

Well, the minimum wage could be raised to $15 across the board and then you're some-but-not-others problem is solved. And the people working that $14.50 job would also get a bump. Seems like a lot of people would be happy. But I know you really just like to complain about the minimum wage, no matter what it is, so carry on.

But the 14.50 person will be getting a 50 cent bump that could have taken years to earn where some kid off the street is now making the same thing. Leaves for lots of hurt feelings ;)

A similar thing is going on at our local Walmart. They recently raised the minimum pay to $11/hour. Some people have been working there for years and were only at $10/hour. They bumped those people up slightly above $11/hour a couple months ago. Now people are coming off the street making $11/hour and the people that worked there for years only to make the same thing are pissed. They think that if you are bumping the minimum pay up by $2-3/hour everyone else should get the same increase. I am not sure if I can disagree. 

Edited by jbell1981

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That's been going on for years in companies. I was at top pay with seniority over a lot of guys, and the raw cherries come in at the "new higher rate" a few bucks below what I was making, yet, my pay was frozen until the newbies "caught up"...WTH???!! That's the way it worked. Your degree and years of on job training, certificates continuous improvement classes, attaboy's, etc, didn't mean squat.  

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30 minutes ago, Getanet said:

Well, the minimum wage could be raised to $15 across the board and then you're some-but-not-others problem is solved. And the people working that $14.50 job would also get a bump. Seems like a lot of people would be happy. But I know you really just like to complain about the minimum wage, no matter what it is, so carry on.

You are missing the point completely and if you have not got it by now, no amount of explaining will help.  Some people just don't have the ability to see a bigger picture.  Keep you side blinders on and focus in on the one little thing you can comprehend.

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Oh, I'm pretty sure I "get it." Let me see if I have your list of complaints correct:

1) Minimum wage jobs are unskilled positions that aren't meant to provide a wage a person should be able to support themselves on

2) Raising the minimum wage will just drive the price of everything else up

3) Raising the minimum wage will have an adverse effect and force employers to cut hours or hire fewer people.

4) The government has no business telling an employer how little they can pay someone

 

Am I missing anything substantial? 

 

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5 hours ago, upnorth said:

So they want to have it so the very entry level no high school grads start at $15 per hour at food service.  

What happens to jobs like these that are sub $15 per hours that actually have some required skills?

Entry level IT job

 

 

They need to learn how to cut and paste. 

 And they can alway go flip burgers instead.  Actually the company hiring will have to increase the pay to get workers. 

 

Edited by delcecchi

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35 minutes ago, Getanet said:

Oh, I'm pretty sure I "get it." Let me see if I have your list of complaints correct:

1) Minimum wage jobs are unskilled positions that aren't meant to provide a wage a person should be able to support themselves on

2) Raising the minimum wage will just drive the price of everything else up

3) Raising the minimum wage will have an adverse effect and force employers to cut hours or hire fewer people.

4) The government has no business telling an employer how little they can pay someone

 

Am I missing anything substantial? 

 

 

5.)  Gives Mexicans a strong incentive to want to come here and flip burgers for $15 per hour.

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5 minutes ago, swamptiger said:

 

5.)  Gives Mexicans a strong incentive to want to come here and flip burgers for $15 per hour.

Mexico is going to pay for a wall that will take care of that, didn't you know!

If those who want the government to raise the minimum wage would all ban together and boycott notorious low wage paying businesses if for no other reason than because you want better service you wouldn't need the government to do it for you. Use the free market system we have to your advantage or continue to be a hypocrite.

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Ah.  Another worthless topic.:P

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Just now, Finns said:

Ah.  Another worthless topic.:P

Don't let the virtual door hit you in the backside on the way out. 

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The door was still open when I got in my car! :crazy:

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2 hours ago, Getanet said:

Oh, I'm pretty sure I "get it." Let me see if I have your list of complaints correct:

1) Minimum wage jobs are unskilled positions that aren't meant to provide a wage a person should be able to support themselves on

2) Raising the minimum wage will just drive the price of everything else up

3) Raising the minimum wage will have an adverse effect and force employers to cut hours or hire fewer people.

4) The government has no business telling an employer how little they can pay someone

 

Am I missing anything substantial? 

 

That covers the basics

So is anyone advocating this wage increase also advocating for price controls which was last used under Nixon if I remember correctly?

Because without price controls there is no net gain at the bottom if the wage scale when the MW is increased. 

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35 minutes ago, PurpleFloyd said:

That covers the basics

So is anyone advocating this wage increase also advocating for price controls which was last used under Nixon if I remember correctly?

Because without price controls there is no net gain at the bottom if the wage scale when the MW is increased. 

So gas prices and rent and groceries are all going to shoot up 30 to 50% because the the fry guy got a raise?

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16 minutes ago, delcecchi said:

So gas prices and rent and groceries are all going to shoot up 30 to 50% because the the fry guy got a raise?

I think the point of this thread is the fact that if the fry guy gets a raise to $15/hr so will a lot of other folks. That means the price of a lot of things is going to go up. 

jerkbait and jbell1981 like this

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53 minutes ago, delcecchi said:

So gas prices and rent and groceries are all going to shoot up 30 to 50% because the the fry guy got a raise?

overextrapolate much? Holy dump.

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So by what year will the minimum wage be at $15/hr?

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