Marcum call back

[leechlake]

I've never had to call into Marcum for service on my LX-5, I keep hearing issues. I'm going to call in and post results. Non biased but concerned.

[leechlake]

first call: Recording said they are available til 4pm so I wouldn't expect a call back today.

3:43pm Tuesday January 20- 'I got an LX-5 at Christmas, the charger light indicator didn't work straight out of box, my other charger battery indicators work on the same battery so I'd like a new charger that works properly'

we'll see how it goes, like I said I have no dog in the fight but am curious to how they do.

[fasterthanyou]

I called two weeks ago never got a call back

[bturck]

same issue, bought an LX 5 for my son for Xmas. Charger does not work.. I charge it without issue with my Vexi charger. But would appreciate for that kind of money a workable charger

[CaptainMusky]

Are you guys sure the charger isnt actually working or is the light just not turning green?

Only way to know would be to put a voltmeter to the battery when the charger is plugged in. Obviously if it wasnt working the reading would be whatever the static charge of the battery was, but if it is working you would see the number slowly increase over time.

[leechlake]

the charger does work and I will deal with it. Kind of stinks that a $500 item doesn't work correctly or as they say it should right away. Kind of like if my gas gauge didn't work in my truck.

[CaptainMusky]

Agreed.

[raymondk]

why should you put up with something like that when you just spent $500 time to switch brands if they can't help you in a timely matter!!!!!

[leechlake]

I have an FL-18 already. Bought the Marcum for my son.

BTW no call back from Marcum yet 415pm Jan 21. 24 hours and counting for call back.

[Lip_Ripper Guy]

I have 2-Marcums. LX5 and VX1. I'd consider myself happy with both. I'm considering upgrading both, but NOTHING will get me to buy something else faster that horse poo customer service. 24 hours in 2015 is simply unacceptable. The margins on these Chinese made electronics is 80% if not more. They can hire a customer service rep to return a call the same day. That's all people ask for.

[holmsvc]

I emailed and got a response fairly quickly. Send an email.

[dougger222]

Don't they have a shop in the Metro like Vexilar does?

[holmsvc]

Did you create a service repair order? I had no communication issues with them what so ever, but I am guessing your leaving messages without a RO#

From their support page: http://marcum.com/support/

Service

If you need service, it is very important that you first obtain a Return Authorization Number. This enables us to track all items that arrive at and leave our location.

We do our best to respond to all inquiries in a timely manner, and we are in the office Monday through Friday, 8 – 4 Central Time.

Our toll free number is 888-778-1208, if we are unable to answer, please leave a brief message.

To obtain a Return Authorization number, fill out the form on the

page. Complete shipping address is required on form to receive a reply.

Replacement parts and service may be paid for over the phone with a credit card. Email customers will be instructed how to pay either by check or through the HSOforum.

If you are asked to send your unit in to us, our shipping address is:

MarCum Technologies

3943 Quebec Ave. North

Minneapolis, MN 55427

[going4it]

Don't they have a shop in the Metro like Vexilar does?

Yes they do. I have ran over there and they usually have it fixed in 5 minutes.

MarCum Technologies

3943 Quebec Ave. North

Minneapolis, MN 55427

[CaptainMusky]

Email or resort to social media expressing your displeasure. In this day and age that will surely get a response.

[leechlake]

Friday Jan 23- no call back.

Maybe they outsource service to India.

[CaptainMusky]

Have you emailed them or followed the information on the HSOforum?

[walleye44]

Have you emailed them or followed the information on the HSOforum?

Weird I had a small issue years ago with my lX3. They got back to me right away. I would call & email them again. Maybe it just fell through cracks.

[leechlake]

first call: Recording said they are available til 4pm so I wouldn't expect a call back today.

3:43pm Tuesday January 20- 'I got an LX-5 at Christmas, the charger light indicator didn't work straight out of box, my other charger battery indicators work on the same battery so I'd like a new charger that works properly'

we'll see how it goes, like I said I have no dog in the fight but am curious to how they do.

I've lost interest in this but for the record: January 27 935 am, no call back. The message I left has now officially evaporated into thin air. I'm not a Marcum hater, I realize this happens but after so many posts saying their call backs stink I thought I'd check on it first person.

[Greenhornet84]

Keep on em I tried e mail in Nov with no response. When I called someone answered and was very helpful. Sent my camera in and it was fixed and back to me in 5 days, which I thought was pretty good.

[DuckSlayer]

I just had to deal with their customers service....again. I've been through two camera panners, and now a camera for my VS825SD. With the first panner I tried contacting customer service, it took several phone calls and messages before I was able to get ahold of somebody. They did replace it, but the second one quit working within a year. I'm sure I could have had it replaced too, but I didn't see the point in trying to deal with the service again to try a third of the same product. Why they stopped working is a mystery, they were always kept dry. My actual VS825SD started acting weird and not displaying properly. It took multiples phone calls and a message that wasn't returned to get to talk to someone in service. They had me ship the camera to them on a Monday. I tried calling Wednesday, and Thursday with no luck. I finally got somebody on Friday. They told me something is wrong with the actual camera. I had to replace it for $300!!! When I pay $700 for a product I expect it to last more than 3 1/2 years. I'm really upset about the situation, I really baby my camera and take good care of it. I could see it if it was abused, but it always rides on the wheeler or in my truck. Never in my sled getting hammered by bumpy ice. My experience has been poor products, with poor service. I'll NEVER buy Marcum again.

[JoeMX1825]

I gotta say these are not the experiences I have had with Marcum, they typically take a day or two to respond to my emails, but they do always respond..

[DuckSlayer]

I've got an email in to them right now that's going on a week with no reply.

[holmsvc]

Friday Jan 23- no call back.

Maybe they outsource service to India.

Maybe they are waiting for you to follow the instructions on their site I posted.

From their support page: http://marcum.com/support/

Service

If you need service, it is very important that you first obtain a Return Authorization Number. This enables us to track all items that arrive at and leave our location.

We do our best to respond to all inquiries in a timely manner, and we are in the office Monday through Friday, 8 – 4 Central Time.

Our toll free number is 888-778-1208, if we are unable to answer, please leave a brief message.

To obtain a Return Authorization number, fill out the form on the

page. Complete shipping address is required on form to receive a reply.

Replacement parts and service may be paid for over the phone with a credit card. Email customers will be instructed how to pay either by check or through the HSOforum.

If you are asked to send your unit in to us, our shipping address is:

MarCum Technologies

3943 Quebec Ave. North

Minneapolis, MN 55427

[FISHINGURU]

Did they change the LX-5 or something? I keep seeing this charging light issue but with mine it has a battery gauge that tells the % of the charge. You plug the charger into it until it says it's at 100%. I've owned one for 5 yrs and never once looked at the charger light.