I am totally in awe of the customer service from StrikeMaster. I bought a Mag 2000 on the first of Feb. I have used it a few times and today had a mishap. First thing this morning I go to move the choke lever and it just broke right off. I then messed atround with it to find out how to get it to work without it( I had to fish). I finally get it so I can at least drill some holes. Later I went home and called the retailer to see about exchanging it. Good luck. He tells me there is nothing they can do. So then I am totally fuming. I then call StrikeMaster. I explain to the lady the problem. She already knew the problem. It seems the molding on the lever was bad and Tecumseh called them to let them know right away. The lady asks for my address and they are sending a whole new tank, for free. That was the easiest I have ever had as far as replacing parts. They have a 5 Star rating from me.
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frozen toes
I am totally in awe of the customer service from StrikeMaster. I bought a Mag 2000 on the first of Feb. I have used it a few times and today had a mishap. First thing this morning I go to move the choke lever and it just broke right off. I then messed atround with it to find out how to get it to work without it( I had to fish). I finally get it so I can at least drill some holes. Later I went home and called the retailer to see about exchanging it. Good luck. He tells me there is nothing they can do. So then I am totally fuming. I then call StrikeMaster. I explain to the lady the problem. She already knew the problem. It seems the molding on the lever was bad and Tecumseh called them to let them know right away. The lady asks for my address and they are sending a whole new tank, for free. That was the easiest I have ever had as far as replacing parts. They have a 5 Star rating from me.
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