I originally started out with the jr. model and had several problems with it. I exchanged the unit with the vendor ( Joe's sporting goods) in St. Paul. Joe's upgraded me to the new model with I.R. Again I had problems with the unit. Thier customer service was great but it got to the point that I was on the 4th unit. So I contacted auqa view through thier web page e mail. I received a call from a customer service rep minutes later. I sent the unit in and received it back repaired a week later. They said they had to replace the camera and it would cost me $55.00 and the shipping to them $8.00. I guess Im not happy with having to pay more money , but who is! I will from now on use this camera sparringly and handle it with kit gloves. I will certainly say that thier customer service is far better than average and the repair is done promptly. Over all I would say they have all of the qualities a good company should have!
------------------ "sure are cocky for a starvin pilgrim"
Question
NINETOE
I originally started out with the jr. model and had several problems with it. I exchanged the unit with the vendor ( Joe's sporting goods) in St. Paul. Joe's upgraded me to the new model with I.R. Again I had problems with the unit. Thier customer service was great but it got to the point that I was on the 4th unit. So I contacted auqa view through thier web page e mail. I received a call from a customer service rep minutes later. I sent the unit in and received it back repaired a week later. They said they had to replace the camera and it would cost me $55.00 and the shipping to them $8.00. I guess Im not happy with having to pay more money , but who is! I will from now on use this camera sparringly and handle it with kit gloves. I will certainly say that thier customer service is far better than average and the repair is done promptly. Over all I would say they have all of the qualities a good company should have!
------------------
"sure are cocky for a starvin pilgrim"
Link to comment
Share on other sites
6 answers to this question
Recommended Posts