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Markerboy1

Trailer Warranty

4 posts in this topic

I purchased a new trailer/boat package in March-09. After 1 month with approximately 1,500 miles, I notice an obviously outer tire wear issue on the passenger side. The drivers side was showing the same wear but less. The tire pressure was check on every trip and pressure match the rating on the tire. Contacted the dealership towards the end of April-09 and schedule service the 1st week of May.

The dealership was not sure what to do so they contacted the manufacture. They suggested that the break away/folding tongue was causing the issue. The dealership tightens the two bolts that hinge the tongue. The tongue did have some excessive play in the hinge area. Because I am no expert in this, I went along with the dealership repair. After another 1,000 miles I could tell it was not resolved so I bring it back dealership.

After several days, the dealership calls and say I need to replace the tire and have the new one balanced. The problem was tire balancing causing the wear issue per manufacture and that this is not a warranty item.I truly believe the problem is from the factory on setup and I brought it in as soon as I could schedule it. The dealership will not guarantee it and that I would need to talk with manufacture directly.

As you can see, I am not happy camper being less than 45 days after taking possession.

The question is should the manufacture replace the tire and have it balanced under warranty or do you think the customer should flip the bill. I would like to see some comments on this issue before I make the call to the manufacture

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Should be their issue. If you look at the other tire, take tread measurements on both, pictures and document everything i would call the mfg and tell them they are going to replace the tire and also check the alignment on the trailer. Does not sound like it is pulling straight to me.

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The dealership said they check for axle alignment and measured from the back of the trailer to the first mounting bolt for the leaf spring assembly. They said it was 1/8 inch difference and said it was within specs. I wonder if this is the correct way to measure. I would think the measurement should be measured from the Tongue to front to leaf spring mounting bolt assembly. This would eliminate the chance that one side of the tube frame being longer than the other changing the axle alignment. The tire wear is the same locations on both tires with outer ¼ of the tire. The one tire is bald and the other is at the wear bar mark.

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Their method is about as accurate as you can get with a tape measure. I would question if the axle is in alignment (not front to back, but camber wise).

marine_man

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