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dws

Spartan Trailers

5 posts in this topic

I have a Spartan trailer that was made in 2002. I need a part for it and called the owners of the brand. (Tebben Enterprises in Clara City). The person in the "parts department was ZERO help. I tried to give him the model number. He said "we didn't make that traier" so I would need a picture. I asked him since they owned the brand aren't they bound to manufacture parts? His answer ws "Not if I dont want to". I will never deal with these folks again. Does anybody know a Spartan dealer where I can get a part from?

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why not call up act like you are going to buy a new trailer but only want to deal with the manager or just ask for the manager and screw the parts guy.

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Tebbin acquired Spartan, so he may be right that they did not "make" that trailer. He very well may not have access to pull up that model number. He should, but if the records were not given, transferred into his parts inventory etc, it may very well be tough to get information on. He offered to help locate the part if you would send him a picture correct? It sounds like he is trying to help and obviously a picture could help him find or perhaps make a part for you if his parts inventory can't look it up based off a model number. And no, there is no obligation to manufacture parts for it. Send the guy a picture, it can't be that hard. You just might get the part you are looking for.

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Can you clarify what part you're looking for? It might not be a spartan specific part to start with...

marine_man

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Ah heck, you just just got a hold of a guy who was feeling a little mischievous for many unknown reasons. Don't take it personal. If there dishing out spoiled raspberry's, offer them some honey. Call them back and try again. Make sure you know who you are talking to and if you feel as if you are getting your chain jerked ask for someone else and don't forget the honey.

Good Luck...

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