Yetti called back today.
A+ on their customer service. They had a problem with some of the shackles in 2012 causing the leaf springs to seperate and break. She said two new complete sets of springs will be at my door in the morning. They would install them for free if I brought the shack to them, but I would rather just do it at home.
As for the tire wear, they took responsibilty for that too. She said some of the shacks had too much camber (figured in for weight). She said bring it in anytime and they will fix it the same day free of charge.
I was expecting to pay for all of this out of pocket since it was a used shack.
Sounds like they have these bugs worked out now, and are obviously doing an outstanding job with any issues. I honestly think if I asked, they would put new tires on it and pick up/deliver. But I'm more than happy with what they are already doing about it.
Never in my life have I seen a company stand behind a used/2nd owner product like Yetti is. They are outstanding!!
Everybody needs some form of release.......... I fish
(Grumpy Old Men)
If at first you don't succeed..... Destroy all evidence that you tried